OVERVIEW
At Aura Acoustics, we take pride in our efficient logistics network. As a brand operated by MT General Trading FZE LLC, registered in the Ajman Freezone, we are committed to delivering our premium scenting solutions to our customers with care and reliability.
ORDER PROCESSING Once an order is placed on our website, our team initiates the verification process. We ensure that all orders are processed and dispatched from our facility within 7 business days. Please note that orders are not processed or shipped on public holidays observed in the Ajman Freezone.
DELIVERY TIMEFRAME We offer shipping to a wide range of destinations. Our standard delivery timeframe is 7 to 20 working days. This estimate is based on typical courier performance; however, delivery times may vary depending on the destination, customs procedures, and local postal services.
TRACKING AND SHIPMENT Transparency is key to our customer experience. Once your order is shipped, we will provide you with a unique tracking number. We will share this tracking information with you directly via email or WhatsApp. You can use this to monitor your package in real-time. If you do not receive a tracking update within 48 hours of your order confirmation, please get in touch with our support desk at 054-5737324.
CUSTOMS, DUTIES, AND TAXES Aura Acoustics is not responsible for any customs duties, import taxes, or fees that may be applied to your order once it reaches its destination country. These charges are the sole responsibility of the customer.
BUSINESS INFORMATION
Official Contact: 054-5737324
Business Entity: MT General Trading FZE LLC
Registered Location: Ajman Freezone, UAE